POLICE Magazine

JUN 2019

Magazine for police and law enforcement

Issue link: https://policemag.epubxp.com/i/1129771

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Page 35 of 124

POLICEMAG.COM 33 COMMUNICATIONS TRAINING Another essential area of concern during active shooter response is communications. A lot of money and effort has been spent on establishing interoperable communications be- tween agencies. But sometimes the people who have to use the equipment during a critical incident haven't been trained to do so. For example, at the Aurora eater Shooting, fire and law enforcement had the ability to com- municate on a single frequency, but no patch was ever created because the responders were not trained to do so. While the Communications Center was able to relay information between law enforcement and fire, the process was slow and tedious. e communi- cation issues may have contributed to a slower response of medical personnel to assist the victims. Recognizing dispatch communi- cations as a major factor, the Phoenix PD included its Communications Bu- reau in active shooter response train- ing. e scenarios began with multiple emergency calls to designated train- ing, non-emergency phone numbers. Prior to the training, call-takers and dispatchers were not provided with any specific details, only that they were participating in a training exercise. e caller gave various pieces of infor- mation regarding an incident that was occurring. Often the caller would hang up or act in a manner as if they were in- volved in the incident as a witness, vic- tim, or even a suspect. e information would then be sent to the dispatcher, who would request officer response to the scene. During this 911 call, if medical ser- vices were requested, the call-taker could include the fire communications team on the call. Expediting this infor- mation to fire allowed for a much quick- er response. Prior to these drills, the Fire Com- munications team had no set protocol on pre-arrival instructions for active shooter incidents. is information in- cluded how much time it would take to answer specific questions as well as what questions were pertinent. Because the calls began with various callers simulating victims and witnesses, they were able to identify vital data, devel- oping the nation's first dedicated active shooter pre-arrival instruction proto- col. Handlelok Super Adjustamount Kit Hookmount + Hookloks

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