POLICE Magazine

JUN 2019

Magazine for police and law enforcement

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104 P O L I C E J U N E 2 019 best possible outcome. Similarly, when it comes to using your voice in a critical situation you need to have built skills through practice ahead of time and planted memories of alter- nate approaches to common scenarios in your mind so that you can draw upon them to de-escalate encounters. Too often during confrontations law enforcement officers simply repeat in- effective commands. "Show me your hands! Show me your hands! Show me your hands! Show me your hands!" If it didn't work the first four times, it is not likely to work on the fifth. So what can you do? Many officers will simply repeat "Show me your hands!" and add "Do it now!" for emphasis, and hope for the best. And if that doesn't work they know they have to go hands-on and force the subject to comply. But that puts that of- ficer, the subject, and fellow officers at risk. ese encounters happen thousands of times every day, across departments large and small. In some of these cases, taking a different approach could end the situation peacefully and without any application of force. Perhaps anoth- er approach could work. But in the heat of the moment, with the adrenaline pumping, who has time to think about something else to say? THE SOLUTION e best way to build skills is to practice them. You learn best by actually doing something and getting better all along the way. inBlueOnLine.com has spent years developing a technology where you can practice using your voice in law enforcement situations. is training can be accessed online, uti- lizing everyday computers and mobile devices, for just pennies per day. is training is written by past and present law enforcement officers, representing a variety of departments from coast to coast. Each scenario only takes a few minutes to practice, and the training can be put into practice immediately. e training begins with a briefing where an officer is informed of the sit- uation they are going to be practicing. ink of this briefing as containing the information the officer would receive from dispatch. e officer is then con- fronted with a subject that asks a ques- tion or makes a statement that requires a verbal response. e officer is encour- aged to "wing it" and to respond as their instinct or experience tells them to do. ey can then observe a role model re- sponse, delivered by a simulated officer in that situation, and receive instruc- tion on the key elements of the best practice response. E-LEARNING COURSES MULTI-MEDIA RESOURCES IN-PERSON TRAINING The COPS Office Training Portal provides free and convenient community policing training and resources. ON DEMAND. NO COST. UNLIMITED ACCESS. www.copstrainingportal.org T h i s p r o j e c t w a s s u p p o r t e d , i n w h o l e o r i n p a r t , b y c o o p e r a t i v e a g r e e m e n t n u m b e r 2 0 1 8 - C K-W X K- 0 1 9 a w a r d e d b y t h e U . S . D e p a r t m e n t o f J u s t i c e , O f f i c e o f C o m m u n i t y O r i e n t e d Po l i c i n g S e r v i c e s . T h e o p i n i o n s c o n t a i n e d h e r e i n a r e t h o s e o f t h e a u t h o r ( s ) o r c o n t r i b u t o r ( s ) a n d d o n o t n e c e s s a r i l y r e p r e s e n t t h e o f f i c i a l p o s i t i o n o r p o l i c i e s o f t h e U . S . D e p a r t m e n t o f J u s t i c e . R e f e r e n c e s t o s p e c i f i c i n d i v i d u a l s , a g e n c i e s , c o m p a n i e s , p r o d u c t s , o r s e r v i c e s s h o u l d n o t b e c o n s i d e r e d a n e n d o r s e m e n t b y t h e a u t h o r ( s ) , c o n t r i b u t o r ( s ) , o r t h e U . S . D e p a r t m e n t o f J u s t i c e . R a t h e r, t h e r e f e r e n c e s a r e i l l u s t r a t i o n s t o s u p p l e m e n t d i s c u s s i o n o f t h e i s s u e s . T h e i n t e r n e t r e f e r e n c e s c i t e d i n t h i s p u b l i c a t i o n w e r e v a l i d a s o f t h e d a t e o f p u b l i c a t i o n . G i v e n t h a t U R L s a n d w e b s i t e s a r e i n c o n s t a n t f l u x , n e i t h e r t h e a u t h o r ( s ) n o r t h e C O P S O f f i c e c a n v o u c h f o r t h e i r c u r r e n t v a l i d i t y. WHAT DOES MY TECH DO? BEFORE USING YOUR VOICE IN A CRITICAL SITUATION YOU NEED TO HAVE BUILT SKILLS THROUGH PRACTICE AHEAD OF TIME AND PLANTED MEMORIES OF ALTERNATE APPROACHES TO COMMON SCENARIOS. If the officer is spot-on in the initial response, this builds positive reinforce- ment. If the officer's initial response did not match the best practice, this is an even better learning experience as the brain is forced to reconcile the differ- ences between their response and that of the best practice. In either case, the officer practices giving a verbal reply, using their own words while being sure to include all the key elements in their response. ey can practice as often as they like until they feel confident that they can deliver a complete response with the appropri- ate command presence. To assist during this self-study peri- od, the officer can record and play back their responses to see how they look and sound, and to compare themselves to the provided role model. e learning process also provides insights along the way that supplement what should be said with why this particular approach is taken in this situation. When the verbal response is mas- tered, the officer can move on to the next part of the encounter using the same challenge and verbal response prac- tice methodology. When the scenario

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