POLICE Magazine

FEB 2019

Magazine for police and law enforcement

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Dragon can be inte- grated within standard police technology systems, helping move along critical info. 44 P O L I C E F E B R UA R Y 2 019 tems are difficult to operate, or officers are relying on their memory to com- plete reports, which makes it difficult to capture details and spe- cifics of incidents that may have happened hours before. What's more, the difficulties in producing timely, thorough reports are exacerbated by the outdated functionality of current policing hardware. Records management (RMS) and computer-aided dispatch (CAD) sys- tems used by more than two thirds of departments are an integral part of police document workflows. ere are problems, however, with these systems. For one thing, they can often be hard to navigate, and finding, entering, and extracting data takes multiple clicks, which wastes valuable time. Plus, many systems don't work with one another, which can slow or even halt the delivery of key information out into the field. It's not just the mission-critical in- formation or the high-profile cases that can be impacted. Standard operations, like traffic stops, which according to Stanford researchers occur more than 50,000 times a day across the country, task officers with a hefty reporting load. is is not only a serious time stealer but puts officers in situations that are uncomfortable at best, and hazardous at worst. In their patrol vehicles, twisting and turning to enter information into the mobile data terminal (MDT), officers subject themselves to lower back, wrist, and neck pain that could compromise their agility or speed when it matters most. Beyond the discomfort, these legacy systems expose officers to poten- tially dangerous circumstances. Take a license plate lookup: officers can be- come distracted and lose sight of their surroundings. is can leave an officer susceptible to accidents and or even ambushes. THE SOLUTION Modern police reporting technology is taking off as hundreds of departments are looking for ways to enhance their existing tools and help officers work smarter, not harder. Speech recogni- tion technology is a solution that many agencies are using or now starting to consider as they work to transform their reporting workflows. Nuance's Dragon Law Enforcement, which is tailored specifically for the public safety sector, provides a faster and more accurate way to safely and more conveniently improve daily re- porting and documentation demands, speed data entry into the RMS, and conduct common lookup tasks like li- cense plate and warrant searches—all by voice. For most people, talking is the most natural and efficient way to communi- cate ideas. And since speaking helps not only capture details but also a narrative of an event, it's ideal for police work. Dragon's speech-powered technology lets officers dictate their reports in real time instead of manually typing them. A report that takes one hour to complete can be dictated within minutes when the details of an incident are top of mind. And since Dragon is customized for law enforcement, it includes jargon and abbreviations specific to police work. It can also be customized to a par- ticular agency, so officers can be confi- dent in the reports they are creating. Of- ficers can also document license plate lookups, for example, just by saying "Al- pha Bravo Charlie 123" and Dragon in- terprets this as license plate "ABC123." With Dragon, accuracy and speed don't have to be mutually exclusive. By integrating Dragon into an agen- cy's CAD or RMS system, departments can also improve in-car documenta- tion and safety while officers are sta- tionary in their patrol vehicles. Enter- ing and looking up data by voice not only supports better ergonomics, but it keeps officers "heads up" and more situationally aware. And because Dragon can be integrated within standard police technology systems, it helps move along mis- sion-critical informa- tion, connecting offi- cers, dispatchers, and support staff to the scene of an emergency that much quicker. By adopting a seam- less end-to-end solution, agencies are set up to operate with maximum efficiency, resulting in lowered transcription costs and major return on investment. CASE STUDY A large highway patrol agency in the Midwest realized a surge in productiv- ity and report timeliness through adop- tion of Dragon Law Enforcement. e department's leaders wanted to improve the incident reporting process to keep up with increasing demands at the state and federal level. e agency's existing reporting process was convo- luted and involved too many middle men. Troopers would create an au- dio file documenting an incident then transmit the file to an administrative team for transcription. After transcrip- tion it was then returned back to the trooper for proofreading, then assum- ing no further corrections, the officer submitted the document into the RMS. Given the volume of reports to complete each day, the manual process was not only inefficient, it delayed access to key information. e department deployed Motorola Solutions' Dragon Law Enforcement to streamline the incident reporting process. Troopers reduced report turn- around by almost 50% or one to two hours, and they delivered higher qual- ity reports to prosecutors. Mark Geremia is vice president and gen- eral manager for Dragon Professional and Consumer. POLICE TECH PHOTO: NUANCE/DR AGON L AW ENFORCEMENT

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